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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Apply information literacy skills to meet needs
   • Refine understanding of information literacy concepts and what constitutes an information literate person
   • Determine exact nature and extent of information needs
   • Develop effective search strategies and select appropriate search tools to locate information
   • Assess usefulness and relevance of information resources in relation to customer requests
   • Evaluate search results and adjust search strategies to meet information needs
2. Provide customers with search results
   • Critically analyse search results and select relevant information to meet purpose
   • Compile reference lists and bibliographies of relevant information resources following standard referencing styles
   • Select appropriate communication methods for presenting information to customers based on nature and purpose of requests and intended audience
   • Communicate with customers in relation to information requests according to organisational policies
   • Acknowledge copyright and licensing issues related to access and use of information
3. Evaluate own work and skills
   • Seek feedback from colleagues regarding own information literacy skills
   • Plan and implement strategies and opportunities to support lifelong learning
   • Evaluate own information literacy skills against own goals
   • Update knowledge of current and emerging technologies that impact information literacy skills

Performance Evidence

Evidence of the ability to:

select and adapt search strategies and tools for the purpose

source and present varied complex information, ideas or concepts

evaluate search results and take action to enhance final presentation to customer

implement planned strategies to develop and extend own information literacy skills

use complex and contemporary technology to provide information in response to customer requests

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

compare and contrast concepts of information literacy and the information literate person

analyse a range of information sources and technologies available to meet a wide range of information needs

identify copyright, moral rights and intellectual property issues and legislation that impact research, use and distribution of information

describe a broad range of information and resources available for development of information literacy skills

evaluate professional development opportunities and career development strategies in relevant work context

discuss principles of lifelong learning and how they relate to information literacy

discuss role of information literacy in different occupations.

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